Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website, client dashboard, and services provided by HEB 11:1 LLC DBA Pistevo (“Pistevo,” “we,” “us,” or “our”). By using our website or engaging our services, you agree to these Terms. If you are agreeing on behalf of a company, you represent that you have authority to bind it.

1. Services

We provide technology and managed services, offered on a recurring subscription basis or as otherwise described in an order, proposal, or statement of work. The specific scope, deliverables, and any service levels are defined in the plan or agreement you select.

Plan features may change over time. We may add, modify, or remove features within a plan, and will give reasonable notice of any material reduction to the features in your current plan.

2. Plans, Fees, and Billing

• Subscription plans are billed in advance on a recurring (typically monthly) basis at the rates stated at the time of purchase.
• Subscriptions renew automatically for successive periods until cancelled in accordance with these Terms.
• Payments are processed by our third-party payment processor; you authorize us to charge your designated payment method for all applicable fees.
• Fees are exclusive of taxes, which you are responsible for where applicable.
• We may change plan pricing on renewal with reasonable advance notice.

3. Cancellation and Refunds

You may cancel a subscription at any time; cancellation takes effect at the end of the current billing period, and you retain access until then. Except where required by law or expressly stated otherwise, fees already paid are non-refundable and we do not provide prorated refunds for partial periods.

4. Your Responsibilities

• Provide accurate account information and keep your credentials confidential; you are responsible for activity under your account.
• Provide the access, credentials, and cooperation we reasonably need to deliver the services.
• Ensure you have the rights to any systems, content, or data you ask us to work with.

5. Acceptable Use

You agree not to misuse the services, including by attempting to gain unauthorized access, interfering with their operation, using them to violate the law or infringe others’ rights, or reselling them without our consent.

6. Intellectual Property

We own and retain all right, title, and interest in and to our website, software, tools, infrastructure, methodologies, know-how, templates, documentation, trademarks, and all other materials we use or develop in providing the services, including any improvements, modifications, and derivatives, together with all intellectual property rights in them. No right or license is granted to you except as expressly stated in these Terms or an applicable order. Subject to your payment of all applicable fees, deliverables we create specifically for you are owned or licensed to you as set out in the applicable order or statement of work; any pre-existing or general-purpose components we incorporate into those deliverables remain ours, and we grant you a non-exclusive, non-transferable license to use them solely as part of the deliverables. You retain ownership of your own content and data.

7. Confidentiality

In the course of an engagement, each party may receive non-public information of the other that is marked confidential or that a reasonable person would understand to be confidential, including business, technical, financial, security, and customer information (“Confidential Information”). Each party agrees to:

• use the other party’s Confidential Information only as necessary to perform under these Terms;
• protect it using at least the same degree of care it uses for its own confidential information, and in no event less than reasonable care;
• not disclose it to any third party without the other party’s prior consent, except to employees and contractors who need it to perform and who are bound by confidentiality obligations at least as protective as these;
• where a particular engagement, data set, or applicable law warrants it, enter into a separate non-disclosure or data-protection agreement, which will govern to the extent it conflicts with this section.

These obligations do not apply to information that is or becomes public through no fault of the receiving party, was already known to it without a duty of confidentiality, or is independently developed without use of the other party’s Confidential Information. A party may disclose Confidential Information where required by law or legal process, provided it gives reasonable prior notice where permitted. On termination or written request, each party will return or destroy the other’s Confidential Information except as it must retain to comply with law. These obligations survive termination of these Terms.

8. Disclaimer of Warranties

Except as expressly stated in a written agreement, the services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be uninterrupted or error-free.

9. Limitation of Liability

To the maximum extent permitted by law, Pistevo will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability arising out of or relating to the services will not exceed the amounts you paid us for the services in the three months preceding the event giving rise to the claim.

10. Indemnification

You agree to indemnify and hold Pistevo harmless from claims arising out of your content, your use of the services in violation of these Terms, or your violation of law or the rights of a third party.

11. Term and Termination

These Terms apply while you use the services. Either party may terminate for material breach that remains uncured after reasonable notice. We may suspend or terminate access for non-payment or for conduct that violates these Terms. Provisions that by their nature should survive termination will survive.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States and the state in which HEB 11:1 LLC DBA Pistevo is registered, without regard to conflict-of-laws principles. Any disputes arising out of or relating to these Terms or your use of our services will be resolved in the courts of competent jurisdiction.

13. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above, and your continued use of the services after changes take effect constitutes acceptance.

14. Contact Us

Questions about these Terms can be sent to HEB 11:1 LLC DBA Pistevo at hello@pistevo.io.